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STORE POLICY
CUSTOMER CARE
At Moosa Creek, we're passionate about California native plants and committed to getting healthy, thriving plants to your door. We're a small, family-run nursery and we take pride in every order we ship.
If you have a question about your order, need help choosing the right plant, or just want advice on care and establishment, we're here to help.
Reach us at: [your email] [your phone number] [your hours, e.g. Monday–Friday, 8am–4pm PST]
We typically respond within 1 business day. For urgent matters regarding a delivery, please email us with your order number and photos so we can resolve the issue quickly.
PRIVACY & SAFETY
Last updated: May 2026
Lulu Farms LLC, doing business as Moosa Creek Nursery ("Moosa Creek," "we," "us," or "our") operates www.moosacreek.shop. We are committed to protecting your personal information and your right to privacy.
Information We Collect When you place an order or interact with our site, we may collect:
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Name, email address, phone number, and shipping/billing address
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Payment information (processed securely through our payment provider — we do not store card details)
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Order history and correspondence with our team
How We Use Your Information We use your information to:
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Process and fulfill your orders
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Communicate about your order status
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Send marketing emails if you have opted in (you may unsubscribe at any time)
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Improve our website and customer experience
Email Marketing If you subscribe to our email list, your information is shared with Mailchimp, our email marketing provider. You can unsubscribe at any time via the link in any email. For more information visit mailchimp.com/legal/privacy.
Social Media Our site may include links to or integrations with Facebook and Instagram. These platforms have their own privacy policies which govern their data practices. We are not responsible for their content or privacy practices.
Third-Party Services We use trusted third-party services to operate our store, including payment processors and shipping carriers. These parties only receive information necessary to complete their services and are not permitted to use your data for other purposes.
Cookies Our website uses cookies to enhance your browsing experience and analyze site traffic. By using our site, you consent to our use of cookies.
Your Rights As a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, request deletion, and opt out of sale. We do not sell your personal information.
Contact Us For any privacy-related questions: Lulu Farms LLC dba Moosa Creek Nursery [address] [email] [phone]
WHOLESALE INQUIRIES
Moosa Creek Nursery is primarily a wholesale grower of California native plants. If you are a nursery, landscape contractor, municipality, or retail garden center interested in wholesale pricing and availability, we'd love to hear from you.
Please note that www.moosacreek.shop is our retail storefront and prices reflect direct-to-consumer sales. Wholesale accounts are managed separately through our sales team.
To inquire about a wholesale account, contact us at: [email] [phone] Monday–Friday, 8am–4pm PST
We will review your inquiry and follow up within 1–2 business days.
PAYMENT METHODS
Credit / Debit Cards
PAYPAL
Offline Payments